Reduced costs resulting from errors, defects, and damage in municipal construction projects
Assignment summary
Together with Boverket, we increased compliance with the Planning and Building Act by 30% and reduced the costs incurred by municipalities due to negligence and construction defects.
Results
30% increase in compliance
Industry
State and Municipality
Challenge
A comprehensive survey of defects, deficiencies, and damage in the construction sector revealed that the total economic costs to the real estate sector can amount to as much as 111 billion kronor annually. To address this, the Behaviour Design Group was commissioned by the government to reduce these costs using Organisational Behaviour Management. The goal was to improve compliance with the legal requirements of the control system under the Planning and Building Act (PBL) and thereby enhance the quality of the preliminary work and control plans for construction projects.
Strategy
The main objective of the assignment was to strengthen compliance with the law in the control system under the Planning and Building Act (PBL) and thereby improve the quality of both the preparatory work and the control plans for construction projects. Behavior Design Group (BDG) was commissioned to carry out a change management initiative in three municipalities, with a focus on improving legal compliance and ensuring higher quality in construction work.
Three change leaders spearheaded the effort in close collaboration with the National Board of Housing, Building, and Planning, the city planning office, developers, and municipal decision-makers. Together, they developed a joint action plan to improve quality and clarify which behaviours needed to be reinforced among building inspectors and developers. Support materials were developed, and ongoing guidance was provided to create the conditions necessary for the required behaviour changes. At the same time, obstacles in the process were identified and addressed.
Managers and employees received regular coaching and training, and the change leaders monitored the process by continuously measuring and providing feedback on progress.
Results
The project resulted in a 30 percent increase in compliance with the Planning and Building Act in the three municipalities, along with a significant improvement in the quality of the approved inspection plans. These advances helped reduce the costs previously caused by errors, deficiencies, and damage in the municipalities’ construction projects. In addition, the negative impacts on the environment, climate, and health in the affected municipalities were reduced.
30%
Improved regulatory compliance
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